Job Description

Key Responsibilities:

• Guest Reception and Check-in/Check-out:
• Greet guests warmly and provide a seamless check-in and check-out experience.
• Verify guest information, process payments, and manage room allocations.
• Customer Service:
• Assist guests with inquiries, provide information about the resort's amenities, and resolve any issues promptly and efficiently.
• Ensure a high level of guest satisfaction by addressing complaints and feedback with a positive attitude.
• Administrative Duties:
• Maintain accurate guest records and manage reservations using the resort's booking system.
• Prepare daily reports and coordinate with other departments to ensure smooth operations.
• Concierge Services:
• Assist guests with booking tours, arranging transportation, and recommending local attractions and dining options.
• Provide information on the Nalsarovar Bird Sanctuary and other nearby points of interest.
• Other Responsibilities:
• Ensure the reception area is tidy and presentable at all times.
• Perform other duties as assigned by the management to support resort operations.

Qualifications:

• High school diploma or equivalent; additional certification in Hospitality or related field is a compulsory.
• Proven experience as a Receptionist or in a similar customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills with support of Hindi & English languages.
• Proficient in Microsoft Office Suite and familiar with reservation management software.
• Ability to work a flexible schedule, including weekends and holidays.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously and work under pressure.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement within the resort.
• A supportive and dynamic work environment.
• The chance to be part of the best resort in Ahmedabad, contributing to a memorable experience for our guests.

If you are passionate about hospitality and delivering exceptional service, we invite you to apply for the Receptionist position at Visamo Nalsarovar Resort. Join us in creating unforgettable experiences at the best luxury resort in Gujarat.

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Benefits:

• Food provided

Shift:

• Day shift

Experience:

• total work: 2 years (Required)

Work Location: In person