• Perform all check-in and check-out tasks.
• Manage online and phone reservations for direct queries.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Job Type: Full-time
Pay: ?14,000.00 - ?18,000.00 per month
Benefits:
• Food provided
• Provident Fund
Schedule:
• Night shift
• Rotational shift
Supplemental Pay:
• Yearly bonus
Ability to commute/relocate:
• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 2 years (Required)
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