Job Description

Hotel Receptionist

Job Overview:

A hotel receptionist is the first point of contact for guests and plays a key role in ensuring a positive guest experience. They are responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries or complaints efficiently.

Key Responsibilities:

1. Guest Services:

Greet and welcome guests warmly upon arrival.

Provide information about hotel facilities, services, and local attractions.

Address and resolve guest concerns or complaints promptly and professionally.

2. Check-In and Check-Out:

Manage the check-in process, including verifying guest details, providing room keys, and explaining hotel policies.

Handle check-outs by processing payments, issuing invoices, and collecting room keys.

3. Reservations Management:

Handle room bookings through phone, email, or online platforms.

Update and maintain accurate reservation records.

Coordinate with other departments to ensure room readiness.

4. Administrative Duties:

Maintain the front desk area, ensuring it is clean and organized.

Manage phone calls, emails, and correspondence.

Record and report any maintenance issues or guest feedback.

5. Cash and Billing:

Process payments via cash, credit cards, or other methods.

Balance daily cash drawers and prepare financial reports.

6. Coordination and Communication:

Collaborate with housekeeping, maintenance, and other departments to meet guest needs.

Relay guest special requests or preferences to the relevant teams.

Skills and Qualifications:

Excellent communication and interpersonal skills.

Proficiency in computer systems and hotel management software (e.g., Opera, PMS).

Strong organizational and multitasking abilities.

Ability to handle stressful situations calmly and effectively.

A friendly and professional demeanor.

Educational Requirements:

High school diploma or equivalent (required).

A degree or diploma in hospitality management (preferred).

Work Schedule:

Flexible availability, including evenings, weekends, and holidays.

Desired Experience:

Previous experience in customer service or a front desk role (preferred but not mandatory).

Familiarity with booking systems and payment processing.

By delivering exceptional service and maintaining an inviting atmosphere, the hotel receptionist ensures guests have a memorable and pleasant stay.

Job Type: Full-time

Pay: ?9,570.68 - ?15,000.00 per month

Schedule:

• Day shift
• Night shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person