Hotel Receptionist
Year Bavla, Ahmedabad, Gujarat, India
Job Description
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Location: Visamo Nalsarovar Resort, Near Nalsarovar Bird Sanctuary, Ahmedabad Job Type: Full-time (12-hour shifts) About Us:
Visamo Nalsarovar Resort is a premier luxury resort near Ahmedabad, known for its lush green surroundings and close proximity to the Nalsarovar Bird Sanctuary. We pride ourselves on offering unparalleled hospitality and a serene escape for our guests. As we continue to grow, we are looking for a dedicated and customer-centric Receptionist to join our team. : Key Responsibilities:
Visamo Nalsarovar Resort is a premier luxury resort near Ahmedabad, known for its lush green surroundings and close proximity to the Nalsarovar Bird Sanctuary. We pride ourselves on offering unparalleled hospitality and a serene escape for our guests. As we continue to grow, we are looking for a dedicated and customer-centric Receptionist to join our team. : Key Responsibilities:
- Guest Reception and Check-in/Check-out:
- Greet guests warmly and provide a seamless check-in and check-out experience.
- Verify guest information, process payments, and manage room allocations.
- Customer Service:
- Assist guests with inquiries, provide information about the resort\xe2\x80\x99s amenities, and resolve any issues promptly and efficiently.
- Ensure a high level of guest satisfaction by addressing complaints and feedback with a positive attitude.
- Telephone and Online Inquiries:
- Answer incoming calls and respond to online inquiries promptly.
- Provide information about room availability, rates, and resort facilities.
- Handle reservation requests and cancellations.
- Administrative Duties:
- Maintain accurate guest records and manage reservations using the resort\xe2\x80\x99s booking system.
- Prepare daily reports and coordinate with other departments to ensure smooth operations.
- Concierge Services:
- Assist guests with booking tours, arranging transportation, and recommending local attractions and dining options.
- Provide information on the Nalsarovar Bird Sanctuary and other nearby points of interest.
- Other Responsibilities:
- Ensure the reception area is tidy and presentable at all times.
- Perform other duties as assigned by the management to support resort operations.
- High school diploma or equivalent; additional certification in Hospitality or related field is a plus.
- Proven experience as a Receptionist or in a similar customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and familiar with reservation management software.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously and work under pressure.
- Competitive salary and benefits package.
- Opportunities for career advancement within the resort.
- A supportive and dynamic work environment.
- The chance to be part of the best resort in Ahmedabad, contributing to a memorable experience for our guests.
- Food provided
- Day shift
- Rotational shift
- Yearly bonus
- total work: 3 years (Required)
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Job Detail
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Job IdJD3316492
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBavla, Ahmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear