Job Description

Position: Hotel Receptionist
Location: Balasore, Odisha, India
Employment Type: Full-Time

About the Company

Hotel Meridian is a renowned hospitality establishment committed to providing exceptional service and unforgettable experiences to our guests. We are seeking a friendly, professional, and customer-oriented Hotel Receptionist with previous experience to join our dynamic team.

Key Responsibilities

• Guest Services: Welcome guests with a warm and friendly demeanor. Handle check-ins and check-outs efficiently, ensuring all guest requirements are met.
• Reservations: Manage reservations through various booking systems. Ensure accurate recording and prompt confirmation of bookings.
• Customer Assistance: Provide information about the hotel's services, amenities, and local attractions. Assist guests with inquiries, complaints, and special requests.
• Communication: Answer phone calls and emails promptly and professionally. Direct calls to appropriate departments as needed.
• Billing and Payments: Handle cash and card transactions accurately. Prepare bills and process payments efficiently.
• Record Keeping: Maintain accurate records of bookings, payments, and guest interactions. Update guest profiles and preferences.
• Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction. Report any issues or concerns to the management promptly.
• Security and Safety: Monitor and ensure the safety and security of the hotel's premises. Follow protocols for emergency situations.

Qualifications

• Education: High school diploma or equivalent. A degree or diploma in hospitality management is a plus.
• Experience: Minimum of 1-2 years of experience as a receptionist or in a customer service role, preferably in the hospitality industry.
• Skills:
• Excellent communication and interpersonal skills.
• Proficient in using MS Office and hotel management software (e.g., Opera, IDS).
• Strong organizational and multitasking abilities.
• Problem-solving skills and attention to detail.
• Ability to work under pressure and handle challenging situations with a calm demeanor.
• Language Proficiency: Fluent in English and Hindi. Knowledge of additional languages is advantageous.

Working Conditions

• Hours: Flexible working hours, including weekends and holidays. Shifts may vary.
• Environment: Front desk area, requiring constant interaction with guests and staff.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts on hotel services
• Professional development and training opportunities

Job Types: Full-time, Fresher, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person