Job Description

Hotel Receptionist

Job Summary: The Hotel Receptionist at Vimala Regency is responsible for delivering outstanding guest experiences by managing all front-desk activities with a high level of professionalism. This role includes guest check-ins and check-outs, handling inquiries, managing reservations, and ensuring smooth front office operations. This position reports directly to the Operations Manager. Prior hotel receptionist experience is required.

Salary Range: ?15,000 - ?20,000 per month

Key Responsibilities:

Guest Services and Check-In/Check-Out

• Warmly welcome guests upon arrival and handle efficient check-in and check-out procedures.
• Offer comprehensive information on hotel amenities, services, and nearby attractions.
• Ensure guest inquiries are handled promptly and professionally.

Reservation Management

• Handle booking inquiries and manage reservations through the hotel booking system.
• Verify and update reservation details accurately.

Customer Service and Complaint Resolution

• Address guest needs and resolve issues in a timely, courteous manner.
• Coordinate with other departments, including housekeeping and maintenance, to fulfill guest requests.

Billing and Payments

• Manage billing processes accurately, including cash handling, credit card payments, and billing inquiries.
• Provide detailed billing statements at check-out and resolve any discrepancies.

Administrative Support

• Maintain and update guest records, room statuses, and daily reports.
• Support the Operations Manager with administrative tasks as needed.

Qualifications:

• Diploma or Bachelor's degree in Hospitality, Tourism, or a related field preferred.
• Prior experience as a hotel receptionist or similar role is required.
• Strong communication skills, customer service orientation, and attention to detail.
• Proficiency in MS Office; experience with hotel management software is an advantage.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person