Job Description

Job Title: Hotel Operations Assistant (Female)

Overview:

We are seeking a highly organized and experienced individual to join our team as a Hotel Operations Assistant. The ideal candidate should have a solid background in hotel management or a related field, with a keen eye for detail and exceptional communication skills. As a key member of our team, you will play a vital role in ensuring the smooth day-to-day operations of our hotel.

Responsibilities:

1. Front Desk Assistance: Greet guests warmly, check them in and out efficiently, and provide assistance with inquiries, reservations, and any issues that may arise during their stay.

2. Room Management: Coordinate with housekeeping staff to ensure that rooms are cleaned and prepared for guests in a timely manner. Monitor room availability and assist with room assignments as needed.

3. Customer Service: Provide exceptional customer service to all guests, addressing their needs and concerns promptly and professionally.

4. Administrative Support: Assist with administrative tasks such as managing reservations, handling phone calls and emails, and maintaining accurate records.

5. Assisting Guests: Provide information about hotel amenities, local attractions, and dining options. Arrange transportation, tours, and other services for guests as requested.

6. Collaboration: Work closely with other hotel staff, including housekeeping, maintenance, and management, to ensure a seamless guest experience.

7. Problem Solving: Handle guest complaints and resolve issues effectively, escalating to management when necessary.

8. Safety and Security: Maintain a safe and secure environment for guests and staff by following hotel procedures and protocols.

Qualifications:

- Previous experience in hotel management or a related field is required.

- Excellent communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Proficiency in computer systems and software and hotel management software.

- Ability to work well under pressure and handle multiple tasks simultaneously.

- Flexibility to work varying shifts, including evenings, weekends, and holidays.

- High school diploma or equivalent; additional education or certification in hospitality management is a plus.

Benefits:

- Competitive salary commensurate with experience.

- Full board and accommodation provided.

- Laundry service included.

- Opportunities for advancement within the company.

Job Type: Full-time

Pay: ?18,000.00 - ?26,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Performance bonus

Work Location: In person