Job Description

Basic Function:

• Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
• Be accountable for all personnel actions, assets, and personal property and the end results of their use.
• Represent the hotel to civic, business, industry and local government.
Role and Responsibilities:

• The ability to coordinate and manage the day-to-day operations of the hotel.
• The ability to attend and participate in all Planning Committee meetings and events.
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• The ability to conduct regular tours o f the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• The ability to meet on a regular basis with all managers, supervisor , and non-management employees.
• The ability to monitor all standards in the hotel to ensure they are in place and enforced.
• The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
• The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
• Control expenses through actively participating in all areas of the hotel operation.
• Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures.
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.
• Ensure facility is well maintained from both housekeeping and engineering standpoints.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Ensure all Four Seasons Hotel Policies and Procedures are followed.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
• Assume authority of General Manager in his/her absence.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Maintain a solid working relationship with the Hotel Owners and participate in Owner's meetings.
• Implement action plans to correct problems identifies in Operations Standards Surveys ( e.g. LQA and Employee Voice Surveys)
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Oversee preventive maintenance programs such as "Perfect Room" initiative.
• Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation .
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.