Job Description

Job Title: Hotel Rooms General Manager

Job Summary:

The Hotel Rooms General Manager is responsible for overseeing the operations of the rooms division, including front office, housekeeping, reservations, and guest services. This role ensures the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained. The Rooms General Manager works closely with other department heads to ensure seamless operations and exceptional guest experiences.

Key Responsibilities:

1. •Operational Management: •

- Supervise and manage all aspects of the rooms division, including front desk operations, housekeeping, and guest services.

- Ensure efficient and effective daily operations, including room assignments, check-in/check-out procedures, and guest requests.

- Monitor and maintain cleanliness, sanitation, and safety standards in guest rooms and public areas.

2. •Guest Services: •

- Ensure high levels of guest satisfaction by promptly addressing and resolving guest complaints and concerns.

- Implement and monitor customer service standards and training programs for rooms division staff.

- Ensure delivery of exceptional guest experiences, anticipating and addressing guest needs.

3. •Staff Management: •

- Recruit, train, supervise, and evaluate rooms division staff, including front desk agents, housekeepers, and guest service representatives.

- Create a positive work environment, fostering teamwork and professional development.

- Conduct regular meetings with rooms division staff to ensure coordination and communication.

4. •Financial Management: •

- Develop and manage the rooms division budget, ensuring financial targets are met.

- Monitor financial performance, including room revenue, expenses, and profitability.

- Implement cost control measures and identify opportunities for revenue growth within the rooms division.

5. •Inventory and Supplies Management: •

- Manage inventory of linens, guest supplies, and cleaning products.

- Ensure timely ordering and efficient use of supplies to maintain operational efficiency and budget control.

- Conduct regular inventory audits and address any discrepancies.

6. •Quality Assurance:•

- Conduct regular inspections of guest rooms and public areas to ensure standards are maintained.

- Implement and monitor quality assurance programs and initiatives within the rooms division.

- Ensure compliance with hotel policies, procedures, and brand standards.

7. •Collaboration: •

- Work closely with other department heads, such as Food and Beverage, Maintenance, and Sales and Marketing, to ensure seamless hotel operations.

- Participate in management meetings and contribute to overall hotel strategy and planning.

Qualifications and Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.

- Proven experience as a Rooms Division Manager or in a similar role within a hotel.

- Strong leadership and organizational skills.

- Excellent communication and interpersonal abilities.

- Financial acumen and experience with budgeting and financial analysis.

- Customer-service orientation and problem-solving skills.

- Proficiency in hotel management software and MS Office.

Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?80,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 6 years (Preferred)

Work Location: In person