Job Description

Experience: 1 - 2 years Experience in Hotel is MUST

Location: Pondicherry, Puducherry

Food & Accommodation Provided

Job Overview:

We are seeking a dedicated Front Office Team Member to join our hospitality team. The ideal candidate will have at least 1 -2 years of experience in front office operations within the hotel industry and will play a critical role in creating a welcoming atmosphere for our guests. This role requires excellent customer service skills, proficiency in managing reservations, and the ability to handle inquiries via email and phone.

Responsibilities:

Guest Reception & Check-In/Check-Out: Welcome guests warmly, facilitate check-in and check-out, and handle special requests professionally.

Reservations Management: Oversee room reservations through phone, email, and booking platforms, ensuring accurate details and availability.

Guest Communication: Respond to guest inquiries via phone and email promptly and courteously, providing information on hotel services, amenities, and local attractions.

Complaint Handling: Address guest complaints and issues professionally, ensuring prompt resolution or escalation to the relevant department.

Billing & Payments: Process payments, handle billing inquiries, and provide guests with invoices upon checkout.

Record-Keeping: Maintain accurate records of reservations, guest information, and any issues or incidents for smooth operations and reporting.

Coordination with Other Departments: Liaise with housekeeping, maintenance, and other hotel departments to meet guest needs and ensure a seamless experience.

Requirements:

• Minimum of 1 year of experience in front office or similar role in a hotel environment
• Proficiency with hotel management software and Microsoft Office
• Strong interpersonal and communication skills, with a friendly and professional demeanor
• Ability to multitask and remain calm under pressure
• Excellent attention to detail, especially in record-keeping and handling reservations

Preferred Skills:

• Familiarity with multiple languages is a plus
• Knowledge of local area and attractions

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?14,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Experience:

• Total Work: 1 year (Required)

Work Location: In person