Job Description

Job Title: Duty Manager

Company: Indie Stays Mumbai

Location: Mumbai, India

About Indie Stays Mumbai:
Indie Stays Mumbai is a vibrant hospitality company dedicated to providing unique and authentic experiences for travelers visiting Mumbai. Nestled in the heart of the city, our boutique hotels offer a blend of modern comforts and local charm, ensuring memorable stays for our guests.

:
Indie Stays Mumbai is seeking a dedicated and experienced Hotel Duty Manager to join our team. As the Hotel Duty Manager, you will play a pivotal role in ensuring the smooth operation of the hotel, delivering exceptional guest experiences, and maintaining high standards of service quality.

Responsibilities:

• Guest Services:
• Provide a warm and welcoming atmosphere for guests, ensuring their needs are met promptly and professionally.
• Handle guest inquiries, requests, and complaints in a timely and courteous manner, striving to exceed expectations.
• Coordinate guest check-in and check-out procedures, including managing room assignments and billing processes.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, safety, and adherence to brand standards.
• Assist with guest reservations, transportation arrangements, and other concierge services as needed.
• Operations Management:
• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, and maintenance departments.
• Monitor occupancy levels and room availability, making adjustments to maximize revenue and guest satisfaction.
• Coordinate with other departments to ensure smooth communication and collaboration across all areas of the hotel.
• Address any operational issues or emergencies promptly and effectively, following established procedures and protocols.
• Maintain accurate records of hotel activities, including guest interactions, incidents, and financial transactions.
• Staff Supervision:
• Supervise and motivate hotel staff, providing guidance, support, and feedback to foster a positive work environment.
• Schedule and allocate tasks to ensure adequate coverage and optimal performance of hotel operations.
• Conduct regular training sessions and performance evaluations to enhance staff skills and productivity.
• Enforce company policies and procedures, promoting a culture of professionalism, teamwork, and guest satisfaction.
• Safety and Security:
• Implement and enforce safety and security protocols to protect guests, employees, and hotel assets.
• Conduct routine inspections of the premises to identify and address any safety hazards or maintenance issues.
• Respond to emergencies and incidents, such as fire alarms or medical emergencies, following established procedures and guidelines.
• Collaborate with local authorities and emergency services as needed to ensure the safety and well-being of all stakeholders.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in hotel operations, with at least 2-3 years in a supervisory or managerial role.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Excellent customer service and problem-solving abilities, with a focus on delivering memorable guest experiences.
• Sound knowledge of hotel management software and reservation systems.
• Familiarity with safety and security procedures, including emergency response protocols.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Certification in CPR and First Aid is desirable.

Join Our Team:
If you are a hospitality professional with a passion for delivering exceptional service and creating memorable guest experiences, we invite you to join us at Indie Stays Mumbai. Be part of a dynamic team dedicated to redefining hospitality in Mumbai. Apply now by sending your resume and a cover letter outlining your qualifications and why you're the perfect fit for the role of Hotel Duty Manager.

Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person