Job Description

• To maintain reservations and allocate tables.
• To welcome guests to the restaurant in an appropriately warm and courteous manner and guide them to their tables, help them to get seated and present them the menu.
• To coordinate with the other service personnel in the restaurant for overall operational efficiency. Particularly through proper maintenance of reservations, allocation of tables so as to facilitate service by appropriate distribution of work load.
• Maintaining menus and other guest supplies and special equipment entrusted to her by the management.
• To take the guest order correctly and with appropriate courtesy.
• To assist the guest in choosing the best items on the menu, thereby increasing sales, by up selling and suggestive selling.
• To handle all guests without bias or prejudice.
• To carry out any duties assigned by the Captain/ Manager.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


Performs other duties required to provide the service brand behavior and genuine hospitality


Adheres to hotel policies and procedures


Attends work on time and as scheduled


Follows hotel grooming and hygiene standards


Minimize safety hazards by following all safety rules and procedures


Refrain from personal conversations with other employees at the main entrance


Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position


Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate


At all time projects a favourable image of Brand to the public





INDFOH