Job Description

Roles & Responsibilities

1. Greeting and Seating Guests:

? Welcome guests as they arrive at the restaurant with a warm and friendly demeanor.

? Engage in polite conversation and promptly escort them to their designated table.

2. Waiting List Management:

? In case of a busy restaurant, maintain an organized waiting list and provide estimated wait times.

? Update waiting guests on the status of their table availability.

3. Customer Service:

? Respond to guest inquiries and provide accurate information about the restaurant's offerings, menu items, and special promotions.

? Address any customer concerns or complaints professionally and promptly seek assistance from the restaurant manager if necessary.

4. Coordination with Service staffs:

? Communicate effectively with the restaurant's serving staff to ensure smooth table turnovers and efficient service.

? Relay special requests or instructions from guests to the serving team.

5. Knowledge of the Restaurant:

? Familiarize yourself with the restaurant's layout, Table numbers, Seating capacity, and various dining areas.

? Be well-informed about the menu and any daily specials or changes.

6. Maintain the Waiting Area:

? Keep the waiting area clean, organized, and visually appealing.

? Ensure there are sufficient menus available for guests to browse while waiting.

7. Assist with Special Events:

? During busy times or special events, the hostess may be required to help with event coordination, guest registration, or other related tasks.

8. Upselling and Promotion:

? Suggestive selling is sometimes a part of the hostess's role, encouraging guests to try special dishes, desserts, or drinks to enhance their dining experience. Desired Skills

? Strong customer service orientation with a friendly and approachable personality.

? Ability to work under pressure and handle demanding situations gracefully. ? Good organizational skills and attention to detail.

? Basic computer skills for reservation management.

Job Type: Full-time

Pay: ?16,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Morning shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person