Job Description

Key Responsibilities:Guest Reception:

• Greet and welcome guests as they enter the restaurant in a friendly and professional manner.
• Escort guests to their tables and offer menu options or special recommendations when appropriate.
• Ensure guests feel comfortable and valued from the moment they walk in.

Managing Reservations:

• Answer phone calls to take reservations and provide information about the restaurant's offerings.
• Maintain an accurate and up-to-date reservation book or system to ensure efficient seating arrangements.
• Manage walk-in guests and ensure there are minimal wait times by coordinating seating.

Seating and Table Management:

• Coordinate with waitstaff to ensure guests are seated promptly and comfortably.
• Manage table assignments, ensuring that each section is filled appropriately to maintain a smooth flow of service.
• Ensure tables are set up properly with the correct number of chairs, utensils, and napkins.

Guest Communication:

• Inform guests about expected wait times and provide updates if there are delays.
• Address any special requests or requirements from guests, such as dietary preferences or seating arrangements.
• Handle guest complaints or concerns in a calm, professional manner and escalate issues to management when needed.

Maintain a Welcoming Environment:

• Keep the entrance and waiting area clean and organized, ensuring it is free from clutter and looks inviting.
• Assist with light cleaning duties, such as wiping down menus, countertops, or resetting waiting areas.

Assisting Other Staff:

• Work with servers, managers, and kitchen staff to ensure smooth operations and efficient service.
• Communicate effectively with other team members to ensure that guest needs are met promptly.
• Assist with basic food and beverage service tasks when needed, such as delivering water or condiments to tables.

Handling Guest Departures:

• Thank guests for visiting the restaurant as they leave and invite them to return in the future.
• Encourage guest feedback on their experience, helping to ensure continuous improvement in service quality.

Maintaining the Waiting List:

• Keep track of guests waiting for a table and provide accurate wait-time estimates.
• Ensure that the guest seating chart is organized and up-to-date to avoid confusion or errors in table assignments.

Other Administrative Duties:

• Maintain the cleanliness and order of the hostess stand and the surrounding area.
• Assist with preparing or organizing menus or promotional materials.
• Handle cash or process payments when needed, following restaurant procedures.

If interested please share me your updated resume on the below detailsMail id :- Prerna@zodiachrc.com
Number :- 9137133524

Zodiac HR Consultants