Job Description

Hostess

• Greeting clients. Greeting guests as they arrive makes a great first impression and helps them feel more at home.
• Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
• Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
• Recommending off-site amenities. These amenities may include tourist areas and dining and shopping establishments.
• Overseeing employees: This includes front desk, receptionists, and concierges.
• Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
• Handling complaints: Things don't always run smoothly, so it's a guest relations manager's job to handle and resolve complaints and then follow up to make sure everything's back on track.
• Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.
• Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
• Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
• Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.

Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Fixed shift
• Night shift

Application Question(s):

• Where are you based?
• When can you come for personal interview?
• How soon can you join?
• How many years have you worked as Hostess in restaurants?

Work Location: In person