Job Description

Company Description • Be a part of global community in hospitality industry.
• Learning and growth opportunities.
• Wide range of employee related benefits.
• Get a opportunity to be a part of Heartist culture.



Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

• Report to duty punctually, in full uniform according to appearance and grooming standards
• Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
• Consistently offer professional, friendly and warm service
• Demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Dubai handbook and Outlet Colleague Resource Guide
• Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
• Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• Have knowledge of all menus and offerings are necessary in order to understand the server's tasks on micros
• Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• Understand how to operate all the equipment used in the outlet
• Fully understand and follow the hotel's recycling program and procedures
• Actively participate in all health and safety procedures for outlet and the entire hotel
• Follow all of safety and sanitation policies when handling food and beverage
• Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery



Qualifications • Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
• Must be computer literate in Microsoft Windows and MS Office suite
• Able to type 25 words per minute


Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, sittings