Job Description

About ANSR

ANSR is a market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting across size, industry and markets have relied on ANSR\xe2\x80\x99s expertise to successfully build global business and technology teams. Since its inception, ANSR has established over 90 GCCs. Our experience spans across industries including retail/CPG, banking, insurance, travel & transportation, and healthcare. We operate in supply-rich locations like India, Central and Eastern Europe, South America, Canada, and Southeast Asia.



Role and Responsibilities:

• Monitor day-to-day operations of multiple locations to ensure positive member experience and develop operating efficiencies
• Coordinate with other team members in the planning and execution of the strategic objectives business unit
• Lead multiple locations, manage diverse priorities, and execute on complex objectives simultaneously
• Should be able to analyze financial and non-financial results to identify opportunities for improvement within their portfolio
• Responsible for meeting all budgetary, cost and other financial objectives for each assigned location for operations. Should be able to manage P&L of all the assigned locations and facilities.
• Closely work with the team to build, transform and scale business operations across all the facilities
• Develop and maintain a well-coordinated, efficient organizational structure
• Provide mentorship and direction to team members in support of their personal and professional development
• Identify opportunities to improve upon budgets and savings
• Liaison with the Facilities team to monitor the day to day operations of the facilities

Must Haves:

• Ability to function independently yet communicate laterally and upwardly with ease
• Excellent interpersonal skills to effectively communicate and coordinate complex issues Experience in handling projects with diverse and multiple internal/external stakeholders is crucial
• Excellent communication and Stakeholder Management is essential
• Manage work and deliver within a dynamic environment
• Like challenges and embraces change in a fast-paced environment
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Strong verbal and written communication skills, project management, and business operations experience

Experience and Skills:

• 15-18 years or equivalent experience in hospitality, operations, or related experience. Customer service experience is required
• 7+ years of management experience of leading a team of individual contributors
• Bachelors / Masters or equivalent degree preferred in Operations Management, Hospitality, or other fields

Note:This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed

ANSR