Job Description

Horizon View This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Who We Are: Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We enable customers to go further, faster. With the industry\'s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure. : As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware Horizon View and vSphere products to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: . Bachelor\'s degree in Engineering (or Equivalent). . Minimum 5 years of relevant experience in Enterprise Managed Service environment. . Certification on the latest track of VMware VCP, ITIL is an added advantage. . Flexible to work in 24/7 support environment. . Minimum level should be SPE if applying as part of Internal Job Posting. Technical Skills: . Admin, Operate and Manage VMware Horizon View and vSphere Datacenter . Experience in managing Horizon Connection Server . Experience in managing Unified Access Gateway (UAG) . Experience in BLAST and PCoIP protocols . Experience in golden image preparation for Windows and Linux Horizon desktops . Knowledge on dedicated-assignment, floating-assignment pools, and automated pools . Knowledge on Instant-Clone, RDS Desktop and Application Pools . Experience in NVIDIA graphics cards configuration for Desktop Pools . Experience in App Volumes, Application Packages. . Experience in Writable Volumes . Experience in Dynamic Environment Manager (DEM) profile management and its features. . Experience in vCenter and ESXi. . Experience in Horizon and vSphere upgrades. Key Responsibilities: . Resolve customer\'s issues via telephone, email, or remote sessions. . Identify and escalate issues in a timely manner to vendor according to process guidelines. . Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. . Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. . Maintain quality on case documentation, SLA timeframes and operational metrics. . Performs within the Productivity Measure of the team (scorecard). . Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: . Excellent written and verbal communication skills. . Commitment to deliver high quality product and solution support. . Must achieve excellent customer satisfaction. . Take ownership and work with high productivity and efficiency. . Support other team members and seek their advice to make decisions on complex issues. For internal movement: . Approval of the employee\'s current manager is required. . Employees are expected to notify their manager prior to an interview. . Employees in Performance Improvement Plan are not eligible to apply. What we can offer you: A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about how you can make your mark with us Then let\'s stay connected! HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. High Performance Compute - #highperformancecompute Storage - #storage Software - #software Services - #services, #hpefs, #pns and #zerto Job: Services Job Level: Specialist Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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