Job Description

Job Overview:Join global organization with 82000+ employees around the world, as a HIS Support based at Ahmedabad location. You will be part of IQVIAs world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary productsPrincipal Accountabilities:

• Configures, installs, maintains and upgrades computer systems hardware and software
• Administers and maintains security of operating systems
• Restores files or systems by designing, writing and implementing back-up procedures
• Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices
• Performs recovery procedures, scheduling and back-ups and monitors batch processes
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Qualifications

• High School Diploma or equivalent Req

• 1-2 yrs of Information Technology Pref

• 1-2 yrs of Customer Service Pref

Job Skill Requirements:

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.

• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.

• Provide training to end-users when indicated.

• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

• Perform other duties as required.

• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

IQVIA