Job Description

Hello there, AssureCare is a privately held healthcare technology company that provides innovative care management solutions to commercial and health and human service providers. You must have heard many healthcare providers (hospitals and physicians/nurses) talking about iPatientCare. Most care providers care for their patients, and hence, very proudly say \xe2\x80\x9cI care for my patients\xe2\x80\x9d, and that is what iPatientCare product suite (consisting of EHR, care management, population health management, patient engagement, and interoperability) is all about. For more than 18 years, enhancing patient care has been the single-minded pursuit at AssureCare LLC or AssureCare Healthtech LLP (the Indian counterpart), that is, to those who directly work with AssureCare, our channel partners, iPatientCare certified professionals, customers, vendors, and business partners. About iPatientCare iPatientCare is a global leader in health information technology, committed to improving millions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow, we focus on providing products/solutions that empower healthcare providers (hospitals, clinics, physician offices, individual physicians, clinicians, pharmacists, lab/diagnostic professionals, surgeons and their team members, supply chain managers, revenue cycle leaders, C suite executives) to improve patient health and experience of care. But it\xe2\x80\x99s not just what we do, it\xe2\x80\x99s who we are. We are wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers\xe2\x80\x99 needs. It\xe2\x80\x99s what inspires us to create meaningful solutions \xe2\x80\x93 the kind that make a real difference \xe2\x80\x93 when it matters most. The world and our customers\xe2\x80\x99 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That\xe2\x80\x99s why we need you, to help us tackle increasingly complex challenges posed by ever evolving healthcare and well-being needs. We are looking for Application Specialist having professional experience of at least 2 years in Hospital Information System (HIS) implementation and willing to travel across the globe based on project requirements. The following details the job profile: A. As part of job, Application Specialist would be expected to be responsible for following major contributions: (a) Demonstration of iPatientCare\xe2\x80\x99s Clinical Modules to users (b) Finding out user\xe2\x80\x99s preferences and configuring or setting-up the software as per the user\xe2\x80\x99s preferences (c) Training to users and system administrators (d) Post Go-live Ongoing Support. (a) Product Demo: Application Specialist will undergo iPatientCare product training and conduct product demos to doctor\xe2\x80\x99s office and channel partners. (b) Configuration means customizing and preparing the software as per doctor\xe2\x80\x99s requirement and implementing it within set timeline. All configurations have to be done as per defined workflow and standard checklist of post-go live. As an implementation specialist, you will have to develop, and monitor the implementation plan in accordance with contract agreement to meet customer expectation. (c) Conduct training sessions and train the end-user on iPatientCare software application usage as per training plan and configuration checklist.(d) Post Go Live Support includes: Trouble-shooting and problem solving. Typically, our customers contact us by either entering a ticket in our Web based issue tracking system or calling our Call Center. Our Tech Support Manager will assign tickets to Application Specialist and route phone calls to you depending on your training and certifications achieved. The first part of the job will involve understanding a customer\xe2\x80\x99s complaint and analyzing it thoroughly to diagnose the EXACT problem. This is called trouble-shooting and will take you time to achieve proficiencies but anyone cannot perform on this job without becoming very good at this skill. The second part of the job will involve working with our engineering and professional services team to find out the suitable solution to the problem you have identified. B. Desired Candidate Profile: Experience of working for hospital and clinical modules Experience of working with leading EHR or HIS vendors Excellent English communication (oral and written) skills Excellent listening abilities including understanding user accent and the concerns being reported by users Ability to plan, organize and prioritize multiple post go live and training to meet deadlines and complete tasks in an accurate manner Must be prompt in attending calls and make follow up call to the customers as and when required. Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision. Extremely detail-oriented and analytical thinker. Able to interface directly with cross-functional teams. High level of proficiency with Microsoft Office productivity suite. Strong work ethics and positive team attitude Regards, Kaksha Mistry SR.HR.Executive Job Type: Full-time Salary: 9300,000.00 - 9700,000.00 per year Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Speak with the employer
+91 9974664282

• Health insurance