Job Description

:Hiring for Experience Candidates into Top Sky Lounge Restaurant Property in Central KolkataPosition: Customer Support ExecutiveLocation: Kolkata (Central)Salary: Upto xe2x82xb918,000 in-hand per month + Attractive IncentivesWorking Days: 6 Rotational Days (1 Rotational Week Off)Industry: Restaurant / Sky Lounge Cafxc3xa9 (Big Brand Cafxc3xa9)Key Responsibilities:Customer Support: Provide excellent customer service through phone, email, and chat, resolving customer queries, concerns, and requests in a professional and timely manner.Tele Sales: Proactively reach out to potential and existing customers, promoting our products and services, encouraging repeat business, and generating sales.Booking for Parties and Get-together :Responding to the calls booking table for parties and get-together.Complaint Resolution: Address customer complaints and issues with empathy, professionalism, and efficiency, ensuring a positive experience.Sales Targets: Work towards meeting daily/weekly/monthly sales targets and KPIs to earn attractive incentives.Data Management: Record and update customer interactions, feedback, and sales details in the CRM system.Collaboration: Work closely with other team members and departments to ensure smooth communication and customer satisfaction.RequirementsRequirements:Experience: Minimum 6 months of experience in Tele Sales or Customer Support (preferably in the hospitality or retail industry).Communication Skills: Excellent verbal and written communication skills in English and Hindi (knowledge of Bengali is a plus).Customer Focus: Strong customer service orientation with the ability to address customer needs effectively and efficiently.Problem-Solving: Ability to handle difficult customer situations with professionalism and a solutions-oriented mindset.Flexibility: Willingness to work 6 rotational days per week, including weekends (1 rotational week off).Tech-Savvy: Basic knowledge of CRM software and Microsoft Office Suite (Excel, Word, etc.).Benefitsxe2x80x8bBenefits:Incentives: Performance-based incentives, with potential to earn extra based on sales performance.Working Hours: 6 rotational days with 1 week off, allowing flexibility in your work-life balance.xe2x80x8b

2COMS