Overseeing the customer service process. Resolving customer complaints brought to your attention. Handling customer concerns and complaints in a timely manner. Establishing a positive rapport with all clients and customers via phone. Handling queries, doing itineraries and costing. * Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests\xe2\x80\x99 feedbacks, etc. * Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. * Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies. Job Type: Full-time Salary: 912,963.12 - 923,609.93 per month Benefits:
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