Job Description

Hiring Customer Care Executive cum Insurance Renewal Expert for Exclusive Car Care- Bosch Car Service

Job Location: Gurgaon Sector 69

About Us: We, Exclusive Car Care-Bosch Car Service located in Gurgaon, Haryana pride ourselves in offering our customers with standardized Car Repair Services at a competitive price. Our young, energetic and genius team's sole purpose is to achieve the highest level of customer satisfaction by making an easy and quality experience. Our services are not limited, as we also provide other services like car washing, wheel balancing, accidental Repair and many more to fulfil our clients requirement."

Job description:

Responsibilities:

• Customer Outreach : Conduct proactive follow-up calls to customers post-vehicle purchase, ensuring satisfaction and addressing any concerns they may have regarding after-sales service.
• Service Reminders : Initiate service reminder calls to inform customers about upcoming maintenance schedules, ensuring their vehicles receive timely attention for optimal performance.
• Issue Resolution : Handle customer inquiries and concerns regarding after-sales service. Collaborate with the service team to provide solutions, ensuring a positive customer experience.
• Feedback Collection : Gather feedback on the after-sales service experience, identifying areas for improvement. Relay valuable insights to the management team for continuous enhancement of service quality.
• Promotion of Service Packages : Educate customers on available service packages and promotions, encouraging them to take advantage of preventive maintenance options tailored to their vehicle's needs.

Must have:

• Automotive Background: Prior experience in an automotive after-sales service role is essential to understand customer needs and technical aspects of vehicle maintenance.
• Excellent Communication Skills: Strong verbal communication skills to engage with customers effectively, addressing their queries and concerns professionally.
• Customer-Centric Approach: A customer-focused mindset with the ability to build rapport and maintain positive relationships. Ensure customer satisfaction is a top priority.
• Result-Driven: Proven ability to meet or exceed targets for service package sales, customer satisfaction, and issue resolution.
• Organizational Skills: Efficiently manage and prioritize follow-up calls, service reminders, and issue resolution to maximize productivity.

How to Apply:

Share your resume at

WhatsApp/call: 83 8585 8885

Mail: service@exclusivecarcare.in

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person

Speak with the employer
+91 8872001970
Expected Start Date: 01/08/2024