Job Description

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds\' most successful Fortune 500 and Fortune 1000 companies.

We are seeking a dynamic and experienced individual to join our organization as a Team Leader. The Team Leader will be responsible for overseeing a team of employees, guiding their performance, and ensuring the achievement of team goals. The ideal candidate should possess excellent leadership, communication, and problem-solving skills, along with a strong ability to motivate and inspire their team members. This is a crucial role that requires a proactive and organized individual who can effectively manage both people and tasks.

Responsibilities

• Team Management:
• Lead, supervise, and motivate a team of employees to achieve their objectives and meet performance targets.
• Provide guidance, support, and coaching to team members to enhance their skills and professional development.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a culture of continuous improvement.
• Delegate tasks and responsibilities among team members, ensuring proper workload distribution and effective utilization of resources.
• Conduct regular team meetings to communicate goals, updates, and progress, as well as address any challenges or concerns.
• Performance Monitoring and Evaluation:
• Set clear performance expectations and goals for team members, aligned with organizational objectives.
• Monitor individual and team performance, providing timely feedback, recognition for achievements, and constructive guidance for improvement.
• Conduct performance evaluations and assessments, identifying training and development needs and creating action plans to address performance gaps.
• Implement strategies to enhance team efficiency, productivity, and overall performance.
• Project and Task Management:
• Coordinate and prioritize team tasks, ensuring deadlines are met and projects are completed successfully.
• Collaborate with other departments or teams to ensure smooth workflow, effective communication, and efficient cross-functional collaboration.
• Monitor project progress, identify potential roadblocks, and proactively take corrective actions to ensure timely completion.
• Communication and Relationship Building:
• Serve as a liaison between the team and upper management, relaying information, updates, and concerns in a timely and accurate manner.
• Foster open and transparent communication channels within the team, encouraging active participation, sharing of ideas, and constructive feedback.
• Build and maintain positive relationships with internal stakeholders, clients, and external partners to ensure effective collaboration and customer satisfaction.
• Problem Solving and Decision Making:
• Identify and resolve conflicts, issues, and challenges that arise within the team, applying sound judgment and problem-solving skills.
• Make informed decisions based on data analysis, team input, and organizational objectives.
• Continuously seek opportunities for process improvement, efficiency enhancement, and innovation.

Qualifications

• Bachelor\'s degree in a relevant field (or equivalent experience).
• Proven experience in a leadership or supervisory role.
• Strong interpersonal skills with the ability to effectively communicate and collaborate with team members, stakeholders, and clients.
• Excellent problem-solving and decision-making abilities.
• Demonstrated ability to motivate and inspire a team to achieve goals and deliver results.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in using productivity tools, project management software, and relevant technology.
• Knowledge of industry best practices and trends.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.
• Strong commitment to professionalism, integrity, and ethical conduct.
• Knowledge on ServiceNow will be an added advantage.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.