Helpdesk Support Executive
Job Description
Dear Candidate,
Urgent opening for IT Help desk role at Goa.
Immediate Joiners Preferred.
Language Proficiency - Goan Konkani must, English, Hindi
Preferred Female candidates
Responsibilities and Duties
• Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Responsible to respond to the queries over the phone and via email.
• Responsible to maintain daily call reports.
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution
• Provide quick resolution and excellent customer service
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Provide feedback on processes and make recommendations on areas to improve.
• Run reports to determine malfunctions that continue to occur.
Job Type: Full-time
Pay: ?10,000.00 - ?20,000.00 per month
Shift:
• Day shift
Work Location: In person
Job Type: Full-time
Pay: ?10,000.00 - ?20,000.00 per month
Shift:
• Day shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3565748
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVerna, GA, IN, India
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EducationNot mentioned
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ExperienceYear