Job Description

Responsible for the Helpdesk queries for P2P function for global customers. Administer all the tasks/tickets assigned are closed appropriately and on timely manner . Ensure E2E satisfactory responses are provided to the Clients on the task along with SLA and Governance Model Job description Sr. Executive for P2P Helpdesk E2E Procure to Pay, Master Data Management knowledge along with helpdesk experience. Ensuring E2E ownership for closure of the tasks including responses from all the team Ensuring the E2E satisfactory/wholistic revert on the tasks to clients after coordination with interlinked departments. Maintain and support improvement of the Purchase to Pay process, policies and procedures in collaboration with key stakeholders (e.g. Accounts Payable, Procurement, Master Data, Automation, PwBI team) Support in development of documentation for complete and up-to-date Helpdesk Procedures/Manual Ability to work independently delivering to tight deadlines. Helpdesk specialist should be able to support in driving KPI s and overall bring process efficiency. Ensuring accuracy, timeliness quality in responses, application of respective controls in the over P2P process Support in resolving, in collaboration with Operations, Procurement, any dispute or long pending tasks for payment. Thorough knowledge of procure to pay nitty gritty. Excellent Collaboration skills within internal and external stakeholders Create and produce overall helpdesk queries related reports for management or other review In addition to the above-mentioned tasks the jobholder may be asked from time to time to assist with other activities within GBS About you Qualifications and Experience: Upto 5 years of experience for purchase to pay/helpdesk with an International BPO / KPO Masters/bachelor s in accounting / Commerce Candidates with working experience of IFS and/or Oracle/Helpdesk tools is a must Have been involved in Helpdesk set up or management in the past is a must Experience in shared service environment desirable Key skills : Good working knowledge of Accounting ERP/Helpdesk tool/related flows Reporting skills Good written and verbal communication skills Excellent customer service skills Knowledge of International Accounting Standards Must be flexible and able to work in 24x7 shifts Personal competencies and qualities required: Drive and support the team Capability of cross team coordination and mindset of satisfactory closures Analytical and problem solving mindset Professional manner and highly organized Excellent customer service skills and experience of telephone based support is desirable Aptitude for process improvement, attention to detail, getting to root cause of problems Team player Enthusiastic, positive attitude to support a constructive working environment Focuses activities on customer business priorities May require extended working hours during peak load Zero defect mindset with attention to details

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