Helpdesk Senior Representative

Year    Bangalore, Karnataka, India

Job Description


Job RoleDomainYears of ExperienceHelpdesk Associate - Service Desk (2018-288185)Global End User ServicesRequirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
Job description:
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
1-2 years of industry experience. 12 months in the current grade is a mandate.

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Job Detail

  • Job Id
    JD3445975
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year