Helpdesk Senior Representative
Year Bangalore, Karnataka, India
Job Description
Job RoleDomainYears of ExperienceHelpdesk Associate - Service Desk (2018-288185)Global End User ServicesRequirements:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
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Job Detail
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Job IdJD3445975
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear