Helpdesk Senior Associate
Job Description
Experience 3-4 years of relevant experience
Skills and Responsibility
Service desk experience in providing telephonic/remote support to customers
Excellent communication and email writing skill
Managing the central mailbox and addressing the user queries
Track the incidents to conclusion in line with SLAs and quality standards
Good knowledge of IT operations, in particular IT operational processes and in this team
Strong knowledge on windows servers and client OS
Good knowledge on active directory & domain policies
Knowledge on exchangeO365 environmentesolving windows & application problems
Working experience in any ticketing tool (Remedy, Service Now, SUMMIT etc.)
Solution focused, constructive, self-managed attitude
Willingness to take ownership for the work of the team
Properly escalate unresolved issues to appropriate internal teams/Vendor
Problems/Issues/Defects Analysis skill
Conscious use of assertive, diplomatic, and customer-oriented communication style
Good working experience in word, excel and PowerPoint
Work closely with 2nd line manager and other 1st line managers to set clear and measurable
objectives for the team
Certifications MCSE/MCPIT/Other server related certifications, ITIL trained is a plus
Qualifications Diploma or graduate degree, technical college, or some college
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3394080
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHR, IN, India
-
EducationNot mentioned
-
ExperienceYear