Helpdesk Senior Associate
Job Description
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.Basic Qualifications:Helpdesk SeniorAssociate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window
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Job Detail
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Job IdJD3311591
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear