Helpdesk Executive
Job Description
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
Job Types: Full-time, Permanent, Fresher
Pay: ?15,793.09 - ?20,965.95 per month
Benefits:
• Health insurance
• Paid sick time
• Provident Fund
Shift:
• Day shift
• Morning shift
Work Days:
• Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3545342
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear