Helpdesk Executive
Job Description
Job Title - Helpdesk Executive
Responsibilities:
• Communicate effectively in Hindi and Punjabi with clients and field staff.
• Respond to and resolve tickets within SLA timelines, adhering to the escalation matrix.
• Supervise field maintenance activities, ensuring timely implementation of approved changes.
• Manage spares, materials, and resource allocation for operational efficiency.
• Monitor and document issues, incidents, complaints, and maintenance activities.
• Provide L1 support for CCTV troubleshooting and VMS monitoring.
• Maintain and analyze ticket trends to prevent SLA penalties.
• Act as a single point of contact (SPOC) for internal and external users to resolve field issues.
• Conduct training for subordinates and clients to improve knowledge and efficiency.
• Prepare and maintain SOPs, checklists, and operational trackers.
• Ensure compliance with safety policies and procedures.
Skills and Qualifications:
• Proficiency in Hindi and Punjabi is mandatory.
• Strong organizational, communication, and interpersonal skills.
• Experience in ticketing systems and SLA management is preferred.
• Bachelor's degree or relevant experience in customer service or helpdesk operations.
Job Type: Full-time
Pay: Up to ?237,600.00 per year
Shift:
• Rotational shift
Work Location: In person
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Job Detail
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Job IdJD3569257
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPB, IN, India
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EducationNot mentioned
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ExperienceYear