Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



: Help Desk Coordinator We are seeking a highly organized and customer-focused Help Desk Coordinator to join our team. As a Help Desk Coordinator, you will be responsible for efficiently handling and resolving calls, complaints, and requests from clients, customers, and tenants. Your attention to detail and ability to effectively communicate with various stakeholders will be key in ensuring smooth operations and timely resolution of issues. Responsibilities: Receive and log calls, complaints, and requests into the Servimax system Handle Servimax efficiently and effectively, ensuring all necessary information is accurately documented Forward reactive calls to shift engineers in a timely manner Issue job cards and monitor the progress of ongoing works Input weekly timesheets from engineers into the system Answer queries from tenants, providing prompt and helpful assistance Liaise frequently with tenants to address their concerns and ensure satisfaction Generate performance reports on a monthly basis for presentation to < >>>>> management Maintain an organized schedule of ongoing works and prioritize tasks accordingly File paperwork and maintain proper documentation Take and produce minutes of weekly and monthly meetings Provide on-site end user support for approximately 50 individuals Monitor and maintain network resources such as printers, fax machines, and other office equipment Communicate effectively with superiors, peers, and subordinates to ensure efficient operations Notify CSO, Fire Officer, Customer Care Manager, and DGM Facilities of emergency calls promptly Possess a basic understanding of PC hardware and connectivity components Strong knowledge of Windows 2000/XP operating systems Basic engineering knowledge is required Familiarity with web technologies and components is advantageous Qualifications: Bachelor's Degree or graduate/diploma in CS, MIS, IT, or related field preferred At least 1 year of experience in customer relationship management Basic understanding of PC hardware and connectivity components Strong knowledge of Windows 2000/XP operating systems Must possess basic engineering knowledge Familiarity with web technologies and components is desired If you are a proactive, detail-oriented individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you.



Apply now to join our dynamic team as a Help Desk Coordinator. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.



We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.