Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position: Helpdesk ExecutiveBusiness: Property and Asset ManagementWhat this job involvesResponsible for 360 degrees coordination with Tenants and internal departments. Assist with day to day operations and ensure smooth interaction while adhering SOPs in place. Support Property Manager and HOD with required data, coordination and execution as per the circumstantial requirement.Your key deliverables will be to:Acts as the first point of contact for tenant service calls, requests and issues.Directs tenant service requests to the appropriate department for resolution including engineering, maintenance, cleaning, mechanical and vendors.Responsible for issuing and obtaining approvals for day to day tenant work permit requests.Must diligently support and maintain good working relationships with tenants and vendors.Regularly monitor the tenant stock levels, style variants and display standards.Observe and analyse the tenant sales team standards to ensure customer experience and provide necessary inputs to help improve the quality.Responsible to conduct store audits including F&B outletsAssists property management with day-to-day operation of the property in accordance with policies/procedures and client needs.Responsible to provide various analysis as per the directions of HOD. (Should have good system knowledge)Responsible for obtaining tenant and vendor licenses, certificates. Maintaining tenant contact list, emergency contact lists and maintaining other records and files pertinent to tenants and vendorsAssists with billing, rent collection, and other tenant charges in compliance with lease agreements.Data entry, compiling monthly reports and sharing it with Tenant Coordination Manager in timely fashion.Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence specially to tenants, preparing spreadsheets & reports and logging & dispatching tenant service calls.Other assigned duties may include coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.Rendering of Lost and found reportsRendering of Footfall reports/ sales reportsGeneral rounds of mall, ensuring highest standards of Housekeeping in MallReporting:You will be working with our operations team and reporting to the HOD.Sound like you? Here is what were looking for:Being Analytical and MeticulousYour role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be effectively communicating the grievances of Tenants/Customers/Vendors/Inter-Departments and ensure timely solution. You should have a good problem solving skills.QualificationsWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site xe2x80x93Hyderabad, TSJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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