Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Helpdesk Executive

Property and Asset Management

What this job involves:

Centralising all logs and requests

What we're looking for is an expert who can effectively streamline processes and requests.

Reporting to the property manager, you'll provide superior call logging services--receiving

and logging complaints containing complete details of the requests.

In line with this, you'll tag each request with unique identity numbers to determine the

nature of issues, and to dispatch them to the appropriate department. You'll also follow up

on the progress of each request by coordinating with respective assignees and monitoring

their response time.

Furthermore, you'll keep tabs on feedback and communicate with the requestor to ensure

the closure of the task. You'll also prepare daily and weekly reports on call status, as well

as monthly reports on recurring calls. Assisting building engineers in conducting analyses

is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from

your core tasks. Part of your mandate is to contribute to the monthly management report

for our clients. Likewise, you'll work closely with admin personnel in processing invoices.

Likewise, you'll be working side-by-side with both engineering and facilities departments

in handling our contractors and developing operational procedures. Ensuring workplace

safety is also within your scope. To do this, you'll actively participate in health and safety

reviews and identify potential risks. You'll also participate in emergency evacuation

procedures as needed.

Sound like you? To apply you need to have:

Proven industry experience

Are you a degree holder with three to five years' experience in facilities management? Do

you have a solid background in helpdesk operations and strong working knowledge of

occupational safety? Do you have a proven track record in rolling out improvement

initiatives? If you said yes to all these, then we encourage you to apply.

Collaborative mind set

At JLL, we believe that collaboration plays a central role in achieving success--that's why

you must demonstrate flexibility in working with a team. Likewise, you must possess a

customer-centric focus and superior organisational skills to manage daily activities

effectively. You must also be equipped with excellent communication skills to coordinate

effectively with colleagues and clients.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise

your full potential in an entrepreneurial and inclusive work environment. We will empower

your ambitions through our dedicated Total Rewards Program, competitive pay and

benefits package.

Apply today!

Location:

-Chennai, TN

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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