Job Description

• The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc
• General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
• Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
• Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
• Demonstrated organization and work prioritization skills
• Ability to utilize available resources
• Must be both team-oriented and self-motivated
• Flexibility
• Must work independently with minimum supervision
• Effectively using Remote Desktop Management (RDM) tools
• Ability to work in a fast paced environment with frequent changes
• Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.

Job Type: Full-time

Pay: ?240,000.00 - ?450,000.00 per year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• US shift

Work Days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hyderabad, Ranga Reddy - 500084, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• tech support call center: 1 year (Preferred)

Language:

• Fluent spoken English (Preferred)

Work Location: In person