Job Description

Job Title: Help Desk Executive
Location: 27th Main Road, HSR Layout, Bangalore

Job Summary:
We are seeking a Help Desk Executive to provide first-level IT and administrative support within the organization. The role involves responding to technical queries, maintaining internal tools, and assisting with administrative tasks. You will play a key role in ensuring that the company's IT systems and administrative functions run smoothly, while also providing support to the HR and Admin teams.

Key Responsibilities:

• Technical Support:
• Provide first-line support for IT hardware and software issues (e.g., computer systems, printers, networks).
• Diagnose and troubleshoot technical problems over the phone, via email, or in-person.
• Resolve common technical problems such as password resets, printer setup, network connectivity, etc.
• Internal Tools Support:
• Maintain and provide support for internal tools, including the company's CRM and HR systems .
• Assist employees with queries regarding internal systems, troubleshooting access, and resolving functionality issues.
• Coordinate with relevant teams to ensure smooth operations of these tools and escalate technical issues if required.
• HR Department Support:
• Assist the HR department by helping with tasks such as updating attendance records , managing employee queries related to time tracking, and leave management systems.
• Support the onboarding process by setting up workstations and granting new employees access to necessary tools and systems.
• Administrative Support:
• Assist in maintaining administrative documentation and keeping records up-to-date.
• Provide support with managing and maintaining the organization's asset records , including computers, office equipment, and other resources.
• Ensure proper record-keeping for company assets, including tracking, allocation, and updates to inventory lists.
• System Maintenance:
• Assist in maintaining IT systems and equipment, including installing software, updating systems, and troubleshooting equipment issues.
• Monitor the health and performance of systems and escalate any potential risks or issues.
• User Assistance & Training:
• Help new employees set up workstations, including configuring software and ensuring access to necessary systems.
• Provide basic training to users on IT systems, applications, and tools as required.
• Assist users with basic troubleshooting for office equipment such as projectors, teleconferencing systems, and printers.
• Documentation & Reporting:
• Maintain detailed logs of all technical issues, troubleshooting steps, and resolutions.
• Create and update knowledge base articles or user guides for common issues.
• Report recurring issues or trends to the IT team for further investigation.

Skills & Qualifications:

• Minimum 1-2 years of experience in a help desk, technical support
• Good understanding of computer systems, mobile devices, and common IT applications (Windows, macOS, Microsoft Office, etc.).
• Basic networking knowledge (e.g., routers, switches, Wi-Fi troubleshooting).
• Experience with maintaining and supporting internal tools (e.g., CRM, HR systems).
• Strong organizational skills for managing administrative documentation and asset records.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with help desk or ticketing systems is a plus.

Preferred Qualifications:

• Certification in IT support or customer service (e.g., CompTIA A+, ITIL) is an advantage.
• Familiarity with remote support tools and techniques.

Job Type: Full-time

Pay: ?20,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Education:

• Diploma (Required)

Experience:

• total work: 1 year (Required)

Language:

• Kannada (Required)

Work Location: In person

Expected Start Date: 23/12/2024