Job Description

Helpdesk ExecutiveAccount Management \xe2\x80\x93 Work Dynamics (India, West)What this job involves:Centralising all logs and requestsWhat we\xe2\x80\x99re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you\xe2\x80\x99ll provide superior call logging services\xe2\x80\x94receiving and logging complaints containing complete details of the requests.In line with this, you\xe2\x80\x99ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You\xe2\x80\x99ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.Furthermore, you\xe2\x80\x99ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You\xe2\x80\x99ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.Performing other ad hoc tasksAs an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you\xe2\x80\x99ll work closely with admin personnel in processing invoices.Likewise, you\xe2\x80\x99ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you\xe2\x80\x99ll actively participate in health and safety reviews and identify potential risks. You\xe2\x80\x99ll also participate in emergency evacuation procedures as needed.Sound like you? To apply you need to have:Proven industry experienceAre you a degree holder with three to five years\xe2\x80\x99 experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.Collaborative mind setAt JLL, we believe that collaboration plays a central role in achieving success\xe2\x80\x94that\xe2\x80\x99s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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