Job Description

•Primary Responsibilities: •

LOOKING ONLY FOR FEMALE CANDIDATES

Handle inbound calls from patients, addressing their inquiries, concerns, and appointment requests.

Provide accurate and clear information regarding clinical services, policies, and procedures.

Ensure a compassionate and patient-centric approach in all interactions. Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

Provide info related to services and tariff to the patients.

Coordinate and schedule appointments for patients based on their medical needs and the availability of healthcare providers.

Fix, schedule, re-schedule or cancel appointment based on patient and clinician's availability.

Collaborate with various departments to manage and update appointment schedules efficiently.

Assist in updating and maintaining patient records, ensuring accuracy and compliance with privacy regulations.

Maintain data related to financial transactions, patient flow and individual patient's visits.

Retrieve and provide relevant medical information to authorized personnel as needed.

Collect patient testimonials and feedback as per organisational policy.

Track patient's journey from lead status to discharge and followups

Conduct follow-up calls for appointment reminders, post-visit feedback, and other patient-related matters.

Convert lead to consultation and consultation to package.

Communicate effectively with healthcare professionals, nurses, and administrative staff to facilitate coordinated patient care.

Relay relevant information to the appropriate departments for prompt action.

Ensure that all interactions comply with healthcare industry standards, ethical guidelines, and confidentiality regulations.

Strive for continuous improvement in call handling processes and customer service.

Familiarity with electronic health record (EHR) systems and other healthcare-related software.

Ability to navigate and update patient information accurately.

Collaborate with other call center executives, administrative staff, and healthcare professionals to achieve common goals.

Participate in training sessions and share knowledge for the overall improvement of the team.

Adherence to organizational policy.

Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What are the other languages you know?
• Are you a immediate joiner?
• Are you willing to work from office?

Experience:

• call center / voice process: 1 year (Required)

Work Location: In person