Responsible for Branch Banking Operations, Customer Experience and Compliance. Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions - Process cash transactions, transfer transactions and clearing of instruments - Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits - Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
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