Job Description

Job Title: Head Operations & Administration (Park Head)
Location: Chennai Position Summary: The Head of Operations & Administration is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. This role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team. Key Responsibilities: Commercial Management (50%):

• Set and manage budgetary and cost control strategies.
• Monitor and analyze financial performance to enhance revenue streams and control costs, improving the overall P&L of the park.
• Develop and implement sales and marketing strategies to attract and retain customers.
• Identify and pursue new business opportunities aligned with strategic goals.
• Implement continuous improvement strategies focused on guest satisfaction and employee engagement.

Talent and Team Development (25%):

• Lead and develop staff teams through performance management, training, and professional development.
• Foster a culture of safety, fun, and growth within the organization.
• Manage HR activities, including recruitment, training, and employee relations.
• Ensure compliance with people processes by establishing team norms, clarifying roles, and aligning with branch heads