Job Description

We are having an urgent opening for the position of Head Operations for a reputed company in the Luxury Marble industry at Kanjurmarg. Key Responsibilities: Overview: The Head of Operations for the Sales Team at The Quarry will lead and manage the day-to-day operations of the sales vertical, reporting directly to the Founder. This role requires a strategic leader who will ensure the smooth functioning of the sales team, drive revenue growth, and be accountable for the overall profitability (P&L) of the sales vertical. The ideal candidate will have strong operational management experience, a deep understanding of the luxury market, and the ability to drive performance in a high-end sales environment. Sales Operations Management:

• Oversee the daily operations of the sales team, ensuring efficient processes, adherence to sales strategies, and achievement of revenue targets.
• Develop, implement, and monitor operational policies and procedures to optimize the sales function.
• Coordinate with cross-functional teams, including marketing, logistics etc to support sales initiatives and improve overall operational efficiency.

P&L Accountability:

• Own the Profit and Loss (P&L) responsibilities for the sales vertical, ensuring revenue growth and profitability.
• Monitor and manage the sales budget, forecasting, and financial reporting, ensuring alignment with company goals.
• Identify cost-saving opportunities while maintaining service quality and product exclusivity.
• Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets.

Client Relationship Management:

• Ensure the sales team delivers exceptional customer service that reflects the company?s brand image.
• Oversee key client relationships, including high-net-worth individuals, interior designers, architects etc ensuring satisfaction and long-term partnerships.
• Manage and nurture relationships with strategic partners

Reporting and Communication:

• Provide regular updates to the Founder on sales performance, operational challenges, and strategic initiatives.
• Prepare and present detailed financial and operational reports, including revenue forecasts, sales trends, and P&L analysis.
• Ensure effective communication across all levels of the organization to support the sales team?s goals and objectives.

Team Management and Development:

• Hire, mentor, and develop a high-performing sales team, creating a culture of excellence and accountability.
• Oversee the training and development of the sales team, ensuring they have the necessary skills to sell luxury products and deliver exceptional client service.
• Provide leadership to cross-functional teams (e.g., marketing, logistics etc) to ensure alignment with sales goals.

Relationship Management:

• Ensure the highest standards of customer experience are met throughout the sales process.
• Maintain strong relationships with key customers, ensuring long-term partnerships and repeat business.
• Represent the company at luxury industry events and maintain a visible presence in the premium home d?cor community.

Candidate