Job Description

Operational excellence to ensure the success of our customers

As Service Delivery for DI Customer Service, we ensure operational support for our customers throughout the product lifecycle with a global network of experts and locations. We offer a wide range of services such as Repairs, Filed Service, Retrofits, Data Driven Services, Remote Services, Technical Support.

To strengthen our service offering, we work closely with select, trusted service partners to deliver best-in-class, seamless solutions that exceed our customers\' expectations. Our Service Delivery Partner Management team enjoys working with a variety of partners within our ecosystem to support our customers in a holistic approach.

The management and support of these service partners, as well as onboarding and offboarding, takes place in various IT systems. These systems are fundamental to the collaboration and transparency in communication, reporting, management and development of our service partners.

The cooperation with our partners can be based on different business models - e.g., partners who act as subcontractors or authorised partners who conduct their own business. In a trusting cooperation, we want to develop/co-create further business models with partners in the future, with a focus on mutual growth.



What role will you play?

You will support and manage our partner IT systems in the international environment and provide individual access security for our regional service partners. You will identify potential improvements in the individual systems and formulate them for implementation.

You will work closely with our regional partner managers and support them with IT system-related enquiries and problems.

You identify new technologies for integration and improvement in the partner management processes.

Your activities:

What you need to realise what matters.

Organization: Digital Industries

Company: Siemens Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

Siemens