Job Description

Nestled in Pune, our client is a premium university which epitomizes academic excellence and innovation. With a commitment to holistic education, they provide cutting-edge programs, renowned faculty, and state-of-the-art facilities, fostering global leaders poised for success.Job Overview:The Head of Hostel Operations will be responsible for overseeing the day-to-day management of all university hostels, ensuring a safe, clean, and supportive environment for students. This role involves strategic planning, operational leadership, and collaboration with various departments to enhance the overall residential experience. The Head of Hostel Operations will also focus on policy implementation, staff supervision, and resolving student concerns to maintain high standards of hostel living.RequirementsKey Responsibilities:Hostel Management & Administration:

• Oversee the operations of all university hostels, including room allocation, maintenance, housekeeping, and security.

• Ensure compliance with health, safety, and regulatory standards within hostel premises.

• Develop and implement policies, procedures, and guidelines for hostel management to enhance the student living experience.

Student Welfare & Support:

• Address student concerns and grievances related to hostel accommodations in a timely and professional manner.

• Foster a positive living environment that promotes student well-being, safety, and community engagement.

• Work with student affairs to conduct regular orientations, workshops, and awareness programs to enhance hostel life.

Staff Supervision & Development:

• Manage, train, and supervise hostel wardens, support staff, and housekeeping personnel.

• Conduct regular performance evaluations, provide feedback, and identify training needs to enhance staff productivity and service quality.

• Ensure proper staffing levels and manage work schedules to maintain efficient hostel operations.

Budget Management & Resource Allocation:

• Prepare and manage the hostel operations budget, including expenses for maintenance, utilities, and staff salaries.

• Monitor expenditures and implement cost-effective measures without compromising service quality.

• Coordinate with the procurement team to manage inventory and supplies for hostel needs.

Facility Maintenance & Upkeep:

• Coordinate with the maintenance team to ensure prompt repairs and upkeep of hostel facilities, including plumbing, electrical, and general repairs.

• Regularly inspect hostel premises to ensure cleanliness, hygiene, and overall safety standards are met.

• Plan and oversee renovation or refurbishment projects to improve hostel amenities.

Crisis Management & Conflict Resolution:

• Handle emergency situations, such as medical emergencies, fire drills, and other crises, ensuring student safety.

• Mediate conflicts among students and between students and staff, promoting a respectful and harmonious living environment.

Policy Development & Compliance:

• Develop, update, and enforce hostel rules and regulations in consultation with the university administration.

• Ensure compliance with university policies, legal requirements, and ethical standards related to hostel management.

Collaboration & Communication:

• Liaise with various university departments, including student affairs, security, maintenance, and food services, to coordinate hostel-related activities.

• Maintain open communication channels with students, parents, and stakeholders regarding hostel operations and policies.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or a related field; a Masters degree is preferred.

• Minimum of 8 years of experience in hostel, residential, or property management, with at least 3 years in a leadership role.

• Proven experience in managing large-scale residential facilities, preferably in an educational environment.

• Strong leadership and management skills, with the ability to lead diverse teams and foster a collaborative work environment.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational skills with the ability to multitask and manage multiple priorities effectively.

• Proficiency in using hostel management software and other relevant IT tools.

Merito