Head Of Customer Success

Year    Ahmedabad, Gujarat, India

Job Description


Company OverviewAppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you\'re looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.URL : https://appitsimple.com/About CallHippoProduct : CallHippo : https://callhippo.com/CallHippo is a cloud-based virtual phone system that helps businesses enhance their communication and collaboration efforts. With CallHippo, companies can easily set up a virtual phone system with a professional presence, making it easier for employees to work from anywhere, on any device.Job OverviewSenior Customer Success Manager role with a good amount of experience. Full-Time position based in Ahmedabad.Qualifications and Skills

  • Customer Relationship Management
  • Communication Skills
  • Product Knowledge
  • Onboarding
  • Renewal Management
  • Cross-Selling
  • Product Adoption
  • Upselling
Roles and Responsibilities- Develop and maintain strong, long-term relationships with assigned customer accounts.- Understand their objectives and provide personalized solutions.- Become an expert in products and services, staying up-to-date with new features and capabilities.- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.- Gather customer feedback and insights to help improve our products and services.- Monitor customer subscription renewals and work to ensure a high renewal rate.- Identify opportunities to upsell or cross-sell additional products or services to existing customers.- Encourage satisfied customers to become advocates f through case studies, testimonials, and referrals.

Expertia AI Technologies

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Job Detail

  • Job Id
    JD3319808
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ahmedabad, Gujarat, India
  • Education
    Not mentioned
  • Experience
    Year