Job Title : Head of Client Data Operations
Location: Pune About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do Working Flexibly We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \xe2\x80\x98anchor\xe2\x80\x99, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: The Head of Client Data Operation will facilitate and manage operations data flow to resolve client entities and mitigate duplicity risk, (S)he will lead team using range of products and utilities to ensure comprehensive, timely and accurate operational oversight for teams, senior leadership, service buyers, audit activity & regulators. What will you be doing?
The role holder will be accountable for:

• Create new operations flow based on Quantexa vendor-based solution to remediate client duplicate.
• Own the client data management elements of the New Business and Onboarding process.
• Account for client data connectivity success inclusive of performance metrics, client and employee experience, and performance guarantees.
• Partner closely with Technology, and other functions within the Operations organizations within Barclays to ensure client data is exchanged in modern formats that creates proficient service experiences.
• Manage relationship and execution with strategic vendor partnerships that perform work activities in the space of API connections and data exchange.
• Lead the development and implementation of appropriate business procedures for the Client Data organization, inclusive of API development, designs the appropriate organizational structure and staffing models, and ensures that organizational structure and processes are properly aligned with business goals.
• Oversee a team of direct and indirect reports to ensure all aspects of technology enablement leveraging Quantexa based tool for client data and utilization to deliver an exceptional customer and employee experience.

.What we\xe2\x80\x99re looking for:

• Knowledge of client data implications in financial crime and KYC onboarding
• Demonstrated expert in the space of client data, data exchange methods, key external partners in the data space and AGILE methodology for delivery of capabilities.
• Strong leadership experience with a proven track record of transforming processes and experiences, and a passionate and demonstrated talent mindset.
• Adept at articulating a vision, providing associates with a sense of purpose, and driving an energetic organizational climate.
• Ability to consult and collaborate cross-functionally with other departments to solve complex problems and improve quality and service
• Strong communication skills including the ability to interface, influence and collaborate with senior leaders across the enterprise. Able to work across businesses to gain buy-in and build partnerships to achieve objectives.
• Innovative problem solving and strategic thinking skills, along with strong business and operational acumen and analytical capabilities. Proven success in process excellence, continuous improvement, and project management.
• Ability to identify and create solutions that are focused on the customer experience with the ability to think, analyze and design \xe2\x80\x9coutside in\xe2\x80\x9d
• Demonstrated experience managing multiple priorities and balancing competing priorities

Skills that will help you in the role:

• Bachelor\xe2\x80\x99s Degree or equivalent work experience.
• Experience with customer-driven operations strategies
• Hands on experience with Creating, Maintaining & publishing exception reports.
• Ability to own, present & explain complex scenarios/data sets & business insights to senior stakeholders.
• Exposure of working with technology partners to come-up with improved workflows.
• Exposure to driving & proposing process improvements based on data review/data visualization and data crunching.
• Should be able to apply industry knowledge & data driven approach to improve client data
• Exposure to extensive usage of external sources to gather entity information & ability to trouble shoot out of box scenarios. Exposure to tools/engines like Quantexa, D&B, Company House would be added advantage.
• Handling & execution of time sensitive reports
• Exposure to tools like Alteryx, Python, SQL, VBA or data visualization tools
• Degree or record of accomplishment in statistics, mathematics, computer science or related scientific disciplines.
• Experienced in stakeholder management at a senior level.

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.