Job Description

About Freight TigerFreight Tiger is India's largest software-enabled neutral freight network today. We have built anintelligent operating system, on-ground expertise, and a digital platform that together enhance every step of the logistics process. With our help, customers in traditional industries move material to their customers with full visibility, predictability and speed, all at lower cost. We do this through three products: 1. Cloud-based TMS (Transportation Management Software) & Visibility platform. 2. Freight Assignment platform to facilitate efficient freight procurement by Shippers via Logistics Service Providers. 3. Marketplace platform designed to seamlessly align demand and supply of trucks pan-india. We take pride in processing an impressive 4% of India's total freight on our platform, serving a vast network of 400+ shippers, 1500+ logistics service providers (LSPs), across 90,000+ locations. Our exceptional clientele includes over 300 industry titans, among them Saint Gobain, Dalmia Group, JSW Steel, ITC, DHL, MRF, and Pernod Ricard. We have tier-1 investors such as Lightspeed Venture Partners, Munjal Family Trust, Florintree Infra (founded by Former CEO of Blackstone Group India), and Aroa Ventures (Family office of Oyo founder). Moreover, we have notable individual investors, such as Founders of Transporeon - Peter Forster & Marc-Oliver Simon, CEO of Transplace Francis McGuigan, Hermann Ude - Chairman of Transporeon and former CEO of DHL Global Freight SizeStartup / Small EnterpriseExperience Required12 + yearsWorking Days5 days/weekRole & Responsibilities- Own customer outcomes. Identify the metrics that matter to our customers and drive results to deliver quantifiable impact to their business.- Improve customer experience, deliver customer value , increase revenue and reduce costs. We go a step beyond and help our customers' customers as well.- Build long term relationships with our customers and key stakeholders- Be responsible for annual recurring revenue, upsell and cross sell opportunities, customer-NPS and retention. Drive account development & expansion- Advance our competitive intelligence and consultative selling efforts by updating your team's playbook with the latest sales and engagement strategies.- Represent FT and our values. As a leader, you will represent us not only to our customers but also the industry. Put the customer first in everything you do.- Establish an effective feedback loop that surfaces the voice of customers and influences product teams to evolve product and Services to support customers' success.- Attract world class talent and lead a high performing team across customer success and account management.- Resolve customer escalations related to day to day operation , Platform & Product related issues, customer new requirement etcIdeal Candidate- You have a track record of delivering customer outcomes. 13 - 20 years total experience with at least 5 years in a customer oriented leadership role in a SaaS, Enterprise Software and/or Supply Chain consulting or third party logistics experience preferred.- Experience in managing enterprise customers (preferably Indian customers) and own revenue/NRR targets- Preferred MBA or Engineering graduate with reputed institutes- You have the ability to navigate uncertainty and ambiguity; steer the team with conviction in a fast paced environment.- Ability to balance analytical decision making with intuition and sound judgment.- A strong communicator with the ability to influence a wide range of internal and external stakeholders.- Demonstrated ability to lead, mentor, and develop high-performing teams.- The ability to demonstrate value is a key communication skill for this role. Process-oriented mindset (ref:updazz.com)

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