Job Description

Videojet Technologies (a Veralto company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind brand promise means Videojet listens to our customers\' needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet\'s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers. We are currently seeking a Head- Consumable Sales & Service-South for Bangalore location. Reporting to Head - Consumable Sales & Service- India Purpose of this Position: Drive Zonal Consumable Sales & Service team to achieve targeted consumable & service revenues from South Zone and manage the zone administratively. Primary Responsibilities Drive the consumable sales & service revenue KPI through the team Manage team of 25-30 associates with the support of 5-6 Direct reports who would be people managers Implement consumable Sales and Service Excellence Strategy to drive sustainable growth in the zone Forecasting Supplies, Parts & Service revenues & bookings, mentoring and controlling DSO, PSP and action plan implementation Regain funnel review with Zonal Consumable Sales & Service team through SFDC Daily and weekly reporting analysis with the team Qualitative field visits along with the team Drive improvement in employee engagement scores for Zone YOY Work with team on potential mapping and accordingly chart out action plans for their career development. Mentoring and grooming the team for future growth Drive price increase for CONSUMABLE Sales and Service YOY & be responsible for gross margins for Zone Drive Multi Year ARCs with Zonal team along with getting maximum customer covered under price contractual agreement Drive coverage through Annual maintenance contracts and ensuring right On time renewal rates Drive retention of exiting active customer customers Responsible for higher NPS index for the Zone and ensure improvement in customer satisfaction scores Drive optimal utilization of service team to strike best in class service to customers while driving work life balance for the team Drive service excellence by ensuring we achieve higher PM% with proactive approach towards customer maintenance and issue resolution Key Competencies Selling Skills & Target Achieving; travelling to manage sales- To achieve monthly KPI; about 40 % of the time spent on job involves travelling Analytical skills and Negotiation skills - the ability to understand customer needs, and analyze competition- For strategic win over competition and gain market share Leadership skills - the ability to persuade front line team in terms of the targets to be achieved by them. Goal setting for the entire team, also motivate them to increase sales so as to generate more revenue. Lead the zonal team efficiently Organization Development - the ability to organize work with clear accountabilities and operational efficiency. Lead by example - Has to be a team leader, highly efficient, and motivating, and able to develop successive leaders from the team Planning and forecasting- To be organized and be methodical in handling responsibilities and to ensure that accurate and immediate follow-up is done, to respond quickly to needs of the market, and be alert to situations that may be problem-causing Having technical acumen to understand the service need of the customers and do effective communication with the technical team for arranging desired support Key Relationships What jobs does the position interact with on a regular basis (internal and external) Interacts with about 50 customers daily through email/telephone/face-to-face for sales activities Interacts with Finance team for DSO reports Interacts with Logistics, Marketing, HR and Customer care to ensure smooth functioning of all processes and problem-solving. Interacts with subordinates to provide them guidance and to inspect their work Interacts with Head- CONSUMABLE Sales & Service as well as with cross functional head for receiving guidance Knowledge, Skills and Abilities: Education - Bachelor degree in Engineering . MBA with Marketing as specialization preferable Work Experience - Eight to ten years of experience in an Indian or a multi-national company with experience in sales or service; cross-functional experience is preferable Why Videojet Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business. We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded. Videojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you\'ve ever wondered what\'s within you, there\'s no better time to find out. R10250399

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