Job Description

FunctionQualityPay BandM6 and aboveRoleAs a Head Field Technical Support you will be reporing to CQO and be part of the Market Quality team within Quality Function. The Purpose of your role is Lead the Field Technical Support team for Vehicle / Part Quality establishment for minimum to ensure Zero existing and Upcoming Product Failures. Ensuring timely resolution of market issues to improve the customer perception towards HMCL products.A purpose driven role for youYour Roles and Responsibilities will include but be not limited to the Following:1) Build strategies for Customer Delight by proactively capturing the customer pulse through responses. Guiding the team to deep dive into customer reported responses to ensure on-time & one-time solution.
2) Prompt action and technical support to field issues through Core SME team developed to cater to specific issues. Ensuring prompt and time-bound resolution to customer reported responses
3) Build and refer Repository of Past issues in New Model Launches to ensure elimination of recurrence.
Ensure IQC & Logical Issue Closure by expert knowledge and rationale of SME\'s
4) Provide Infrastructure, resource development & manage Budget to meet requirement
5) Developing a digital system for seamless, flawless end-to-end communication. Developing SME\'s for predictive analysis & guiding team for futuristic product quality improvements.A Day in the lifeOn a day-to-day basis you will be building New Technologies and Software\'s Know how., responsible for Makers Proprietary and New technology part design validation, Handle Global Business- Usage conditions, Environment and Users Profile, Ensure High Response time for resolution of customers issue in absence of interim field solutionsAcademic Qualification & Experience1)Management certification/Degree
2) Graduation in EngineeringTechnical Skills/Knowledge1) Product, Parts & Process knowledge
2) Project Management Skills
3) Dealer functioning knowledge and managing Huge Dealer Base (Domestic & Global)
4) Product Usage patterns and Customer Voice Capturing,
5) Product Functioning and working Principal of Key system of vehicles like Engine, Braking and Lighting systemsBehavioural Skills1) Strategic orientation and generating workable solutions in line with objectives
2) Executive Presence
3) Business Acumen Assertiveness
4) Critical thinking & intellectual capabilities to analyze problemsWhat will it be like to work for HeroAs the world\'s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India\'s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.About HeroHeadquartered in New Delhi (India), is the world\'s largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision \xe2\x80\x9cBe the Future of Mobility\xe2\x80\x9d, Hero MotoCorp plans to achieve its next 100 million sales by 2030.We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp\'s eight \'green\' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets.We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India\'s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp\'s Global Corporate Partner.Read moreBe with the best. Be your best. Catch-up on all our .Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Job Details- For internal use only

Hero MotoCorp