Job Description

We are seeking a talented leader to lead Customer Success & Services Operations to join our team. In this pivotal role, youll be at the forefront of driving operational excellence, inspiring a large team, and enhancing the customer experience across our markets. You will also be a key player in driving operational excellence and seamless transformations across the organization.Please contact Punit Somaiya or email your cv directly in word format toPlease note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. bankingandfinance-in@theedgepartnership.comKey responsibilities

• Lead and manage the day-to-day operations of our customer operations, fostering a culture of continuous improvement and strong professional teamwork.
• Create and implement strategic initiatives to improve operational effectiveness and customer satisfaction across the department.
• Oversee the recruitment, training, and development of large team, ensuring they are equipped to deliver exceptional service.
• Build and maintain strong relationships with internal and external stakeholders to support operational objectives.
• Ensure compliance with regulatory requirements and company policies by effectively monitoring and managing operational risks.
• Analyze and report on team performance, providing actionable insights and recommendations.

• 15+ years of managing large scale Customer Success Operations, processes, and systems.
• Strong leadership skills with a successful track record of managing large teams.
• Excellent understanding of customer service principles and practices.
• Exceptional communication and interpersonal skills.
• Ability to manage pressure, stabilize the process, improvisations, work on new developments which can add value to the team and open to challenges.
• Strong inter-personal skills and evidence of working across teams and geographies to produce timely and accurate output.

The Edge Partnership