Head Customer Delight | Telecommunication | Manesar
Year Gurgaon, Haryana, India
Job Description
The Head Customer Delight is responsible for driving customers experience and implementing strategies to enhance customer satisfaction.The Head - Customer Delight will be responsible for the following:
- End to end ownership for Top B2B customer\'s service experience
- Driving key customer KPIs (repeat , fault rate, MTTR, Raw SLA)
- Interfacing customers and business teams for key customer escalations.
- Driving MS partners effectively to ensure improvement in customer experience.
- Cross Functional Coordination and end to end closure of service issues
- Handling escalations for end customers and ensuring timely connect with them.
- Ensuring NAM framework effectively
- 12+ years of overall experience in customer service
- Experience in working directly with enterprises
- Strong experience in transmission and transport optics
- Should be open to Manesar location
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3438460
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear